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How do I log a dispute with TransUnion?

Call them on 0861 482 482 to request that a dispute form be forwarded to you to complete. It is also recommended that you obtain your credit report to substantiate the concern on which you are raising the dispute/query. You will be required to complete and return the dispute form together with the required FICA (Financial Intelligence Centre Act) documents. Your FICA documentation includes a copy of your ID book and a copy of any one of the following documents for verification – Electricity or store account statement; Lease agreement; Letter from a tribal chief or civic organisation; Letter from your parents if you are living with your parents; Letter from your employee. (less than 3 months old).

Submit your dispute form as well as any documentation to substantiate your dispute or query, together with a verified copy of your ID and proof of residence. On receipt of the dispute form and supporting documentation, TransUnion will provide you with a reference number. If your query is within our jurisdiction, we will launch an investigation.


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