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How does TransUnion investigate my dispute?

TransUnion will initiate an investigation as soon as all your documentation is received to substantiate your dispute or query. Investigations are typically concluded within 20 business days. We contact the data provider that reported the information and ask the credit/service provider to provide credible evidence to support the listing in question. We document the outcome of the investigation and make any necessary changes to your credit report. Once your investigation has been completed, we notify you of the outcome of your dispute.

If your query is within our jurisdiction, we will launch an investigation free of charge. Allow a maximum of 20 working days from the date that we receive your completed form and accompanying documentations for us to resolve your query.


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