Become A Personal Credit Management Guru

How to log a dispute or query

Is there information that you feel may be inaccurate on your report or do you disagree with certain information on the report? Find out how to ensure your credit report is consistent and contains only the information that pertains to you.

If you do not recognise information on your credit report, or believe an item may be inaccurate, you may request an investigation. Only inaccurate information may be removed; negative information that is accurate will stay on your credit report per the required legal retention periods.

You can log a dispute or query with TransUnion on 0861 886 466. TransUnion recommends that you do not apply for credit while a dispute is pending. Investigations are typically concluded within 20 business days of the date we receive your request. TransUnion contacts the credit/service provider that reported the information and ask them to provide credible evidence to support the information in question. Please provide all substantiating and required documentation when you submit a dispute.

Be very careful of so-called ‘credit repair agents’ who claim to be able to remove valid listings for an upfront fee. This practice is illegal, and you could end up losing your money or paying for a service that you could have done yourself.


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