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Create a Scenario Map to See a Flow
Use the sticky note ideas from your empathy map to create a scenario map. The scenario map creates a timeline of all events taking place as your user experiences stress. This map will help you develop a story in which the stress levels of your person are either increasing or decreasing.
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- On a clean sheet of paper, a chalkboard, or a white board, draw four rows with the following labels:
- Phases
- Doing
- Thinking
- Feeling
- On the Phases row, write down four to six phases, or steps, that your user goes through during a stressful period. For example, for Maria and the new school scenario, the phases might be:
- Prepares for school
- Rides the bus
- Goes to classes
- Goes home
- Take the sticky notes from your empathy map and stick them under the appropriate phase in the correct row.For example, let’s say you had a Think sticky note that said, “Maybe the kids won’t like me.” That sticky note should go in the row labeled Thinkunder the phase “Rides the bus” or “Goes to classes.”
- When you’ve completed the scenario map, use a red marker to draw circles around what is happening just before the highest stress levels are experienced.If you are working in a team, be sure to talk about the flow and take votes as you try to decide what to circle with the red marker.
- On a clean sheet of paper, a chalkboard, or a white board, draw four rows with the following labels:
Now that you understand your user, and his/her problems and situation, think about how to solve those problems. How might a Chatbot or other technologies help Maria in dealing with the stress of going to a new school?
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