Become Amazing At Customer Service

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Unit 4: Careers in Customer Service

Upon successful completion of this unit, you will be able to:

  • Describe opportunities in the customer service profession.
  • List required skillsets and traits for successful applicants.
  • Identify employment resources and professional networks.
Time Advisory

Completing this unit should take you approximately 13 hours.

  • Subunit 4.1: 2 hours
  • Subunit 4.2: 2 hours
  • Subunit 4.3: 2 hours
  • Subunit 4.4: 7 hours

 

Learning Outcomes

Upon successful completion of this unit, you will be able to:

  • describe opportunities in the customer service profession;
  • list required skillsets and traits for successful applicants; and
  • identify employment resources and professional networks.

 

4.1 The Customer Service Profession

Reading:  “Careers in Customer Service” (PDF)

Instructions: Read this article for information on employment trends in the 21st century, requisite skills to compete in the customer service job market, and tips from the world’s top CEOs on how to fit in. Also explore the embedded links to other resources that you may find useful.

Reading this article, taking notes, and exploring the associated resources should take you approximately 2 hours.

4.2 Developing Your Career in Customer Service

Reading:  “Customer Service Career Development” (PDF)

Instructions: Read this article for information on employment resources, the benefits of internships, and tips to find a position in customer service. Also, explore the links to resources embedded in this text.

Reading this article, taking notes, and exploring the associated resources should take you approximately 2 hours.

4.3 Resources for Career Development

Reading:  “Professional Social Networks” (PDF)

Instructions: Read this article, which explores resources for career connections and professional development. Visit, sign-up, and search the websites linked here for employment and networking opportunities.

Reading this article, taking notes, and exploring the associated resources should take you approximately 2 hours.

4.4 Unit 4 Learning Measures

Activity:  “Community Discourse Forum” (HTML)

Instructions: After reviewing the unit materials, please post and respond to the following topics on the community Discourse forum.Feel free to start your own related posts, and respond to other students’ postings as well. If you do not yet have a Discourse account, you can create one here, free of charge.

  1. What resources have you used for finding past employment, or might you use for finding future positions? Why did/would you choose those particular resources?
  2. What steps would be most beneficial in preparing for a job interview?
  3. In what social networks have you participated? How might you use those networks for advancing your employment and professional growth opportunities?

Posting and responding on Discourse should take you approximately 3 hours.

Activity:  “Unit 4 Short Writing Assignment: The Customer Service Career” (HTML)

Instructions: Prepare a 300-500 word document as if you were advising a student on how to find a job in customer service and advance in career development. Based on this unit’s readings, what are the key suggestions you would offer the student?

Completing this activity should take you approximately 3 hours.

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