Hello and welcome to the E-Learning: Interviewing SMEs course.

This interactive course offers useful strategies for technical communications students for planning and executing successful interviews with subject matter experts (SMEs).

Access to SMEs will always be limited because of their own responsibilities and deadlines. For interviewers, it is vital to maximize their time with SMEs effectively so that they get the information they need.

By following the easy-to-navigate units and lessons in this course to plan, conduct and follow-up on an interview, students will achieve their project goals in a timely, effective and successful manner.

Did you know?

  • Working effectively with SMEs is THE most essential skill for technical writers according to technical communications managers.
  • Technical writers spend approximately 75% of their time gathering information.
  • Interviewing often plays a larger role in the documentation process than writing and editing.